Do you take deposits?

Some services may require a deposit at the time of booking. This deposit is deducted from the total on the day. Deposits are non-refundable for no-shows or late cancellations.

How do you handle my personal data?

We collect only the information needed to manage your booking: name, email, phone number and appointment details. Data is stored securely and never shared for marketing. We comply with UK GDPR and you can request deletion at any time.

Policies | Wolfgang Hair Leicester

Q: What is your cancellation policy?

We ask for at least 4 hours' notice to cancel or reschedule. Cancellations within 4 hours of your booking time, or no-shows, may incur a charge equal to the deposit or 50% of the service price.

Q: What happens if I'm late?

If you arrive more than 10 minutes late we may need to shorten your service or reschedule to avoid impacting other clients.

Cancellations

We understand plans change. We ask for at least 4 hours' notice if you need to cancel or reschedule your appointment. Cancellations within 4 hours of your booking time, or no-shows, may incur a charge equal to the deposit or 50% of the service price.

Deposits

Some services may require a deposit at the time of booking. This deposit is deducted from the total price on the day. Deposits are non-refundable for no-shows or late cancellations.

Refunds

If you're unhappy with your service, please let us know within 7 days and we'll do our best to put things right. Refunds for prepaid services are handled on a case-by-case basis.

Lateness

If you arrive more than 10 minutes late, we may need to shorten your service or reschedule to avoid impacting other clients. Please arrive on time so we can give you the full experience.

Privacy & Data

We collect only the information needed to manage your booking: name, email, phone number, and appointment details. Your data is stored securely and never shared with third parties for marketing purposes. We comply with UK GDPR. You can request deletion of your data at any time by contacting us.

Terms of Service

By booking with Wolfgang Hair, you agree to these policies. We reserve the right to refuse service at our discretion. All prices are subject to change — the price at the time of booking is the price you pay.